SHIPPING TO EUROPE
FREE NATIONWIDE SHIPPING ON ORDERS OVER 600 TL

Once you have received your order you can return or exchange your item in 15 days.


+ Please email hello@ateliertenera.com about your inquiry and we will send you our return address and related information on your refund/exchange.
 
In order your request to be confirmed, the item has to fulfill the following; item should include its original tags and bag. It should not be worn or have any damages.  


+ The sender is responsible for the cost of the return shipment. 
 
+ After you send the item back, a refund invoice will be generated and sent to your email address.  


+ It may take up to 5-7 days for the refund to be made to your registered debit/credit card.
 
+ If you receive a damaged or faulty item you can return it within 30 days of purchase and you will be refunded. 
 
+ If you want to exchange your item for another size, you need to return and reorder. You won't be charged twice for the shipment.


Don't hesitate to email us, hello@ateliertenera for any other inquiries.